Responsible for complete data center operation with includes more than 500 servers
Responsibilities include providing 24 X 7 supports.
Responsible to manage end user security services, through Mcafee ePO for antivirus and WSUS for Windows patching.
Anti-Virus management and monitoring through McAfee VirusScan Enterprise, ePolicy Orchestrator (EPO). Removal of various virus, spy-ware and ad-ware through fix tools.
Responsible to manage ITSM certified tool Summit.
Proactively identify issues and risks that may impact the success of the project. Record and assure visibility of identifying issues to concern department. Close issue logs, action plans and records upon issue resolution.
Identify the quality standards that are relevant to the project and determine how to satisfy them within a Quality Management Plan. Identify the organizational structure, responsibility, procedure, processes and resources needed to implement quality management
Escalating issues to SME support if unable to resolve and make sure issues get resolved on time and within the agreed SLA
EPO server Performance tuning and policy update on client and servers.