Netbook support Engineer
Key skills required
Troubleshooting hardware, network and software problems
Configuring and troubleshooting Microsoft Outlook and Outlook express
Configuring and troubleshooting web applications.
Providing technical assistance to the team on complex queries/escalations received from the internal and
Installing Configurering and Administering Microsoft XP /07/08/08.01/10
Updating servers with latest service packs and hot fixes
Antivirus patches updates
Troubleshooting Active Directory replication problems
Installation, Configuration of Network Printers.
Creation of new users on an existing domain.
Creating users in Active Directory domain and assigning policies to Organizational Units.
Installing new computer systems and connecting them to LAN, installing OS and the supporting software
as per the guidelines of the organization.
Applying patches in accordance with company procedures.
Supporting users and network administrators over the telephone and by email.