IBM Partnership Case Study

InfoServices, a wholly owned subsidiary of Hi Tech Informatics is the largest supplier of IT support services to IBM in India. The exclusive partnership with IBM began in 1999 and later on set the standards for long term trust based.,

 Hardware AMC Support

Hi-Tech Informatics is a reliable partner for servicing your IT hardware. We provide Annual Maintenance Contract for all your valuable IT equipments.

  • Do you face these questions on a routine basis?
  • Are you worried about repair costs of your IT equipments?
  • Are you seeking answer to the age old question of buy vs. repair?

Annual Maintenance Contract is like insurance for your IT equipments. With a small upfront investment you can minimize your downtime and save on future repair costs. Hi Tech Informatics undertakes offers AMC service packs for servers, desktops and printers. Our portfolio of servers include rack and blade servers from leading vendors such as IBM, DELL, Sun Microsystems, Cisco and HP. With a maintenance contract you will have the assurance of knowing that repairs will be provided efficiently and economically by trained service personnel. Furthermore by purchasing repair services annually in advance through a maintenance contract, you can save over standard flat rate repair pricing.

Hi Tech is a leading company in the AMC industry; it is the biggest supplier of AMCservices to IBM, Lenovo and CSC software. The strategic tie-ups’ with leading vendorshelp procure replacement parts quickly and cheaply.

A secret to our success is smart spare management service; we hold the right stock in theright location to minimize your downtime. Hi Tech Informatics is known throughout theIT industry for its First Time FixTM.

AMC package with industry leader Hi Tech Informatics comes with added benefits.

Audit of your IT equipments

Hi Tech Informatics will audit all your IT equipments and carefully categorize every component into in-warranty and out-of warranty. The biggest benefit of this exercise is knowledge; knowledge of what you have in the office. Studies show that you can reduce your IT expenditure by up to 10% by reusing many components. Telephone support for common problems.

Free consultancy through email/fax and through website

Hi Tech Informatics believes in doing what is best for the customers. We will offer free limited advice and consultations of many common problems and technical questions facing you everyday.

Four free visits by experienced engineers for maintenance

Every quarter our experienced engineers will visit your office and perform a health check of all your IT equipments under AMC. We will also perform fine tuning and spot fixing to ensure that your equipments are running smoothly and giving you the best value for your business.

Easy expansion of AMC services to multiple locations, and geographies

Are you expanding to another location? Do you need to set up a new office?

Hi Tech Informatics has over 20 branches in India. We will help you with your relocation, or expansion needs.

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