Hi Tech Informatics’ superior customer care and innovative technological solutions enable distributed agents deliver outstanding service for our clients via telephone, and email. Our Business Support Associates strengthen your brand by following protocols chosen by you during the set-up process. We communicate with your customers and manage leads how you desire.

Why Call Centers with Hi tech Informatics?

Dedicated Agents

Envision relying on people to answer your phones who actually understand your business. Opting for dedicated staffing through Hi Tech Informatics for your call center needs does just that.

Lead Generation

Maximize your ROI with effective lead generation. Inbound calls, and emails are the ideal way to cultivate leads. These potential customers are interested enough to inquire further - about 80% of your sales job is already done.

Established Track Record

Hi Tech Informatics has a long track record of providing quality call center services to customers. We run LENCARE, Lenovo’s after purchase call center. We run Hero Honda’s Dealer-Network call center and several more prestigious operations.

CRM integration

We recognize that the world speaks through many channels, so Hi Tech Informatics CRM system integrates calls, chat, click to talk, and event-based interactions into a common interface. Our cutting edge call center systems utilize advanced call-routing, and real-time CRM technology to seamlessly infuse our call center services with live play-by-play detail of client and customer interactions.

Inbound Services

Hi Tech Informatics inbound services include:

Customer Care and Retention

Getting customers in the door is important. Keeping them coming back is more important. Caring for the customers you already have is an underrated tool of revenue growth. Successful businesses know that keeping customers, keeping them happy, and keeping them coming back, is far less costly than constantly attracting new ones. Providing top notch service inspires customer loyalty, improves customer retention and profitability.

Hi Tech Informatics’, Business Support Associates are trained that caring for the customer is the essential first step in retaining the customer. We offer our services in a multi-channel platform to speak as it is most convenient for the customer--via phone, webchat, and email 24 hours a day, 7 days a week, 365 days a year.

Help Desk

Hi Tech Informatics offers first level help desk service 24 hours per day, 7 days per week, 365 days per year. Our experienced engineers provide you round the clock Level 1 Tech Support for both internal and external customers.

Transform stumbling blocks into opportunities. Technical challenges can be frustrating and time-consuming. We aim to isolate issues and help with challenges when exasperated customers call. Major issues can be escalated to your team. As part of the account set-up process, you specify which calls need to be elevated and when it's appropriate to take a message for some sort of call back.

Technical Support

The two most common complaints about technical support are poor customer service and insufficient technical knowledge. Failing to support customers post-purchase with exceptional technical support will eventually erode your brand and shred company profitability.

Hi Tech Informatics’ qualified technicians handle these critical calls. Our technical support engineers have many years of technical support experience and education. Hi Tech Informatics also offers extensive internal curricula for expanding the team's knowledge and keeping them current on innovations. Training and experience enable our team to ask the right questions in order to isolate and solve problems efficiently.