Case studies

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Hi Tech Informatics is the largest supplier of Lenovo Thinkpad repair services to Lenovo in India. Hi Tech Informatics, in partnership with Lenovo has rapidly expanded its geographical footprint in India. Our daily call volumes average about 250 in metro cities and 50 in non-metro cities. Hi Tech Informatics has a total of 31 branches in India including 23 Lenovo service centers.

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Hi Tech Informatics has worked with large public sector enterprises such as Canara Bank, CBDT, and Income Tax department of India. There are several challenges of working with a public sector enterprise, Hi Tech Informatics has embraced these challenges to provide services to Canara Bank.Since 1996.

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Hi Tech Informatics has worked with Bharati Telecommunication for past 4 years to provide IT services. The challenges of working with a large telecommunication company such as Bharati is varied. Some of them are listed below: Fast changing technology Quick roll outs with extremely low downtime

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Hero MotoCorp is the world’s largest manufacturer of two wheeler motorcycles. Hero MotoCorp sells its motorcycles through a country wide network of dealers, some of which are in rural areas. The day to day tasks of keeping track of logistics and spare movement across its dealers was expensive, unreliable and draining MotoCorp of precious resources.The project, Green Leaf, which was a customized project for Hero MotoCorp was conceived by IBM and launched in collaboration with Hero MotoCorp. The project was executed by Info Services, a wholly owned subsidiary of Hi Tech Informatics.

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InfoServices, a wholly owned subsidiary of Hi Tech Informatics is the largest supplier of IT support services to IBM in India. The exclusive partnership with IBM began in 1999 and later on set the standards for long term trust based partnerships in Indian IT industry. Hi Tech Informatics’ support services has been critical to IBM to deliver internationally recognized services to companies such as Bharati, Income Department of India, ABB and Royal Bank of Scotland.

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